Frequently Asked Questions

About the Scenes

Is your content exclusive?

Yes, all our content is 100% exclusive. We focus on making creative, fresh scenes, not on copying or using other work.

Technical Requirements

How do you stream video?

We use adaptive streaming. This means our system will automatically adapt to the speed of your connection. If you have a fast connection, you will receive 720P video at a high bit rate for the best quality. If you have a slower connection, you will receive the video at lower resolutions and bit rates. Viewers with very slow connections, such as dial-up connections, may need to download the video before being able to watch it smoothly.

About our 4K content

Why do you shoot in 4K?

Because on a big screen up close, it looks amazing!

What kind of files are the 4K downloads?

They are mp4 files encoded in the H.264 video format. These files are very large, unfortunately, and can take a long time to download, but the quality is amazing. In the future, we will likely switch to a newer video format, such as H.265, but we are waiting for technology to catch up to the new formats before we use them.

Customer support and cancellations

How do I cancel or get billing help?

Depending on your biller, visit Verotel at https://www.vtsup.com/en/start or SegPay at segpay.com.

How do I get other support?

For general customer support, please contact us online.

How do I get a refund for my subscription?

If you are unable to use our site for technical reasons, we will gladly refund your subscription fee within 3 days of purchase or as required by applicable law. Please contact us to request a refund. We will not grant a refund in obvious cases of abuse, such as when a member downloads numerous scenes within a very short period and then requests to get their money back.